All items purchased on are final sale. We do not offer returns, exchanges, or refunds for items unless the item you received is broken or you received a different item than ordered.

What to do if your order is broken or a wrong item:

Send us an email at CONTACT@SYNTHDROP.COM to notify us about the wrong or broken product within 7 days of receiving your order.

In your e-mail, please include:

Your order number, name and email used on the order.

Please make sure to specify the defect: original product ordered along with the product you received.

Please attach a picture of the product(s) showing the damage, sizing error, or incorrect items.